S 831
Cleared committee
Requires the VA to make veteran-facing calls from one well-known phone number with caller ID that identifies the VA, and to staff call centers in six U.S. time zones for health care appointment and referral questions.
Official title: REP VA Act
Timeline each lane is a chamber; dates pull from congress.gov actions
Senate
Introduced
04-MAR-2025
Referred
04-MAR-2025
Approved by committee
30-JUL-2025
- Requires calls by VA employees or contractors about veterans' services or benefits to come from a single, well-known telephone number with VA caller identification branding, starting January 1, 2026
- Requires the Veterans Health Administration to have at least one call center in each of six time zones: Eastern, Central, Mountain, Pacific, Alaska, and Hawaii, to address health care appointment and referral concerns, starting January 1, 2026
- Excuses the Secretary from the call center requirement for locations in a time zone that does not follow daylight time
- Adds the new section 6321 to chapter 63 of title 38, United States Code, and cites it in the table of sections; the bill is known as the Representing VA with Accuracy Act or REP VA Act
Current. The Congressional Research Service's summary covers the bill's latest wording (Introduced in Senate, 04-MAR-2025).
CRS is the Library of Congress's nonpartisan research office. Read it on congress.gov- Veterans' Affairs Committee (Senate)
Armed Forces and National Security
■ 1 D
1 Democrat